Monitor Link connects Monitor CRMS to the AI assistant your organisation already uses. Users spend less time typing and searching, and more time with businesses. Everything stays within your IT and security policies.
AI assistants such as Copilot, ChatGPT and Claude are good at reading, writing and summarising, but on their own they know nothing about your council's businesses, contacts and engagements. Monitor Link connects your assistant safely to Monitor CRMS. It's built on MCP (the Model Context Protocol), an open standard that works like a USB-C port: one standard plug, so any assistant can connect to any system that supports it.
Monitor Link doesn't think or decide anything itself. It's a secure link that lets the assistant you already use look things up in Monitor CRMS and prepare changes for the user to approve.
The assistant signs in as the user and can only see and do what that user can in Monitor CRMS. Same login, same permissions.
Because Monitor Link uses MCP, an open standard, the same connection works with Microsoft Copilot, ChatGPT, Claude, Gemini and others. You're not tied to one vendor.
Real tasks, done with Monitor Link and an everyday AI assistant. Work that used to mean typing, searching and copying becomes a request in plain language, with the user checking the result before anything is saved.
A user took a photo of a shopfront. The assistant read the photo's location, identified the store, looked up its ABN and prepared the business record for the user to approve.
After a meeting, the user photographed a business card and asked the assistant to add the person to Monitor CRMS.
From their mail client, the user asks the assistant to log an email exchange with a business. The assistant prepares the engagement with the right business and contacts and a short summary.
For a regional town, the assistant collected every business on the main street from Google Maps. After the user triaged the list, the assistant updated the businesses already in Monitor CRMS and created the new ones.
Planning a social media marketing workshop, the user asked who was most likely to come. The assistant combined tags, past event attendance and business type.
The assistant helps users review records, spot duplicates and missing details such as industry or precinct, and prepares the corrections.
The user asked for a summary of the last six months of engagement for council.
The assistant matched Monitor CRMS activity to the themes of a council's Economic Development Action Plan 2024-2027 and wrote a plan for the next three months.
Users ask in plain language in the assistant they already use. Monitor Link gives that assistant safe, permission-aware access to your council's Monitor CRMS.
“Who in the retail precinct haven't we spoken to this year?” or “Add this business card as a contact.”
It searches Monitor CRMS with the user's own permissions, and combines that with photos, emails, documents and the web.
Every change is shown as a preview first. Nothing is saved until the user approves it.
Records are saved as the user, with the same history and logging as Monitor CRMS itself.
Every council and community team is at a different stage with AI. We won't ask you to adopt a new platform or change direction. Monitor Link fits the strategy you already have, and we'll work through each step with your team.
Use the AI assistant your organisation has already approved. Monitor Link uses the Model Context Protocol (MCP), an open standard, so you're not locked in to one vendor.
Begin with read-only access for one team. You can add more users, or let the assistant record engagements, notes and contact updates, once you're confident.
The assistant helps with searching, summarising and drafting. Users review and approve everything before it's saved to Monitor CRMS.
Monitor Link doesn't bring its own AI model. Users sign in with your existing accounts, see only what Monitor CRMS lets them see, and approve every change. Your council decides when it's switched on.
Whether you're writing an AI policy or already using Copilot every day, we'd like to hear where your council is up to. We'll help you start where it makes sense for you.
